These terms and conditions are a binding contract between yourself and TicketSocket. AGREEMENT OF THESE TERMS IS EQUIVALENT TO A DIGITAL SIGNATURE ON A CONTRACT. ALL SALES ARE FINAL. CANCELLATION OF AN ORDER IS NOT PERMITTED AFTER THE ORDER IS PROCESSED. If the event is cancelled you will receive a refund minus the service charge WHICH IS NEVER REFUNDABLE. If you encounter any issues at the event, you must contact [Company Name] within 5 business days following the originally scheduled date via a trouble ticket inquiry at [Company Email] in order to request a refund and failure to do so will waive your right to a refund. Not all refund requests will be honored. YOU CAN NOT EXCHANGE ITEMS OF YOUR ORDER PURCHASED FOR OTHER ITEMS FROM THE WEBSITE. YOU CAN NOT EXCHANGE ITEMS OF YOUR ORDER PURCHASED FOR MONEY TO USE AS CREDIT ON THE WEBSITE. REGARDLESS OF SITUATIONS SUCH AS INCLEMENT WEATHER, NATURAL DISASTERS, EXTENDED WAITS IN LINE AT THE VENUE, FAMILY EMERGENCIES AND MEDICAL EMERGENCIES A REFUND WILL NOT BE ISSUED. All Event personnel have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by TicketSocket and is not grounds for a refund. [Company Name] Customer Service- If you have a problem regarding the TicketSocket website please contact us at [Company Email]Willcall- Willcall tickets must be picked up only on the day of the event with the original credit card used to purchase the tickets and a state issued picture ID. All Willcall tickets must be picked up at the same time. Not being able to pick up your tickets from Willcall because you do not have the above items is not grounds for a refund. Shipping- Shipping fees are nonrefundable. Tickets can not be shipped to a PO Box address. Allow up to 5 business days for delivery for United States orders. Allow up to 8 business days for Canadian orders. If you enter an undeliverable address you will not receive a refund. Hence, if the package needs to be resent additional shipping fees will apply. Delivery can only be shipped to the billing address.